Location: BGC (Onsite)
Incident Manager
Full-Time
Incident Manager
September 30, 2026
Type of Work:
Full-TimeOpen Positions:
Locations:
Alabang (Hybrid)Job Description
We are looking for an Incident Manager to lead incident, problem, and change management activities, ensuring timely service restoration and continuous operational improvement.
Responsibilities:
Manage major incidents and service disruptions.
Lead incident communications and stakeholder updates.
Facilitate root cause analysis and post-incident reviews.
Coordinate change approvals and governance activities.
Prepare operational and performance reports.
Job Requirements
Bachelor's degree in IT or related field.
At least 3 years of IT Operations or Service Management experience.
ITIL certification is an advantage.
Must Have:
Experience in Incident, Problem, and Change Management.
Strong knowledge of ITIL processes.
Experience managing critical incidents and escalations.
Strong leadership and communication skills.
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