Location: BGC (Onsite)
L2 Application Support Engineer
Full-Time
L2 Application Support Engineer
September 30, 2026
Type of Work:
Full-TimeOpen Positions:
Locations:
Alabang (Hybrid)Job Description
We are looking for an L2 Application Support Engineer to provide technical support, troubleshoot application issues, and ensure system stability across business-critical applications.
Responsibilities:
Investigate, analyze, and resolve application incidents.
Perform root cause analysis and implement solutions.
Monitor application performance and support deployments.
Manage service requests, incidents, and problem tickets.
Collaborate with business users, developers, and infrastructure teams.
Maintain support documentation and knowledge articles.
Job Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
At least 2 years of Application Support experience.
Experience supporting enterprise applications.
Ability to work in a fast-paced support environment.
Must Have:
Experience in Application Support or Production Support.
Strong troubleshooting and incident management skills.
Working knowledge of SQL and log analysis.
Experience with ticketing or ITSM tools.
Strong analytical and communication skills.
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