Location: BGC (Onsite)
ITSM Analyst
Full-Time
ITSM Analyst
September 30, 2026
Type of Work:
Full-TimeOpen Positions:
Locations:
Alabang (Hybrid)Job Description
We are looking for an ITSM Analyst to support Incident, Problem, Change, and Configuration Management processes while ensuring service quality and process compliance.
Responsibilities:
Monitor and manage incident, problem, and change records.
Maintain CMDB data and process documentation.
Prepare reports, dashboards, and KPI updates.
Support audits and service reviews.
Ensure adherence to ITSM processes and standards.
Job Requirements
Bachelor's degree in IT or related field.
1-3 years of ITSM or Service Desk experience.
Strong analytical and communication skills.
Must Have:
Knowledge of ITIL processes.
Experience with service desk or ITSM tools.
Basic CMDB administration experience.
Strong documentation and reporting skill
Other Jobs
Location: Mandaluyong (Hybrid)
Location: Mandaluyong (Hybrid)
Location: Mandaluyong (Hybrid)